Refund Policy

Last updated: 05.01.2026

This Refund Policy governs your purchase of any Holly package and forms an integral part of the Terms of Service. By proceeding with your purchase, you acknowledge and agree to the conditions outlined in this Refund Policy, including eligibility, exclusions, procedures, and the limitations of refund rights. Please read this policy carefully before purchasing.

1. General

If you experience technical difficulties using Holly services and our Customer Support team cannot resolve them, you may be eligible for a full refund in accordance with the terms outlined below. However, we strongly encourage all users to engage with our support team before seeking a refund, as most issues can be resolved through expert guidance.

To request assistance, please contact our Customer Support team at support@holly-co.app.

2. Refund Eligibility and Conditions

Refunds are subject to the following strict conditions:

2.1 Valid grounds for refund

• Technical malfunctions that prevent the proper use of the service and cannot be resolved by our support team, provided the issue is reported within 14 days of the original purchase.
• Instagram account blockage or suspension caused directly by the use of Holly services, and verified by our support team.

2.2 Exclusions

Refunds will not be granted under the following circumstances:

• More than 14 calendar days have passed since the purchase date.
• Partial refunds for unused portions of multi-month purchases are not permitted.
• Refund requests that cite personal reasons, such as: "changed my mind", "purchased by mistake", "no longer need the service", or "did not use the service".
• The user has not followed the instructions provided by our support team.
• The user refuses assistance from our Customer Support team.
• The user's account is deemed Dormant, meaning there has been no login activity for 45 consecutive days.

2.3 Processing fees

All approved refunds will be subject to a 9% processing fee, which may be deducted from the refund amount to cover banking and payment provider charges.

3. Refund Procedure

To apply for a refund, the following steps must be followed:

1. Submit a written request to support@holly-co.app with the subject line: "Refund Request".
2. Include the following details:
   • Your account email address
   • Payment method used
   • Transaction amount and date
   • The reason for your refund request, with sufficient detail to evaluate the issue
3. Refund decisions will be communicated within three (3) business days of submission.

4. Chargebacks

If a chargeback is initiated through your credit card issuer or payment provider, Holly reserves the right to suspend access to your account and all associated services immediately.

• Access to your account may only be reinstated at Holly's sole discretion upon full payment of the original amount owed.
• A reinstatement fee of $25 USD will apply for reactivation.

5. Contact Information

For questions regarding this Refund Policy or to initiate a refund request, please contact us at:

Email: support@holly-co.app
Business Address: Gray Peach Media Inc, Reg number: P24000052874, 2222 Aloha Dr Unit 101, Honolulu, HI 96815 USA